Brand Strategy
Working On A Powerful Brand For Your Restaurant
Restaurants are much like any other business in one sense: they are still businesses that need marketing. A big part of that is ensuring that the brand is powerful, and as it should be. If you are keen to try and ensure that, you need to think about some of the things you will need to improve upon in order to have a successful brand. If you are wondering how to do that, there are a few things in particular that you might want to focus on.
In this post, we’ll discuss some of the ways that you can hope to improve the brand of your restaurant. As long as you have done these, that is the kind of thing that is going to help you out a great deal. Let’s take a look now at some of the things you might want to consider on that front.
Think About Reputation
To a large degree, the brand for a restaurant really does all come down to reputation, so if you can think of some of the things that you might need to do in order to improve the reputation of your restaurant, they will generally improve the branding in general. That would include having a great experience for the customer, making sure that the restaurant itself always looks the part, and so on. Those are the kinds of things that really do add up to make a huge difference.
Thinking about reputation is therefore vital if you want to have a great brand, and you should definitely make sure that you are doing so. That will help to inform everything else that we are going to look at here as well.
Define The Restaurant
You’ll need to think of what your restaurant is actually all about, and define it in such a way that you are going to understand effectively how to promote it to people. Again, it’s about the experience that the diners will have. What kind of experience do you want them to go through when they walk through the door and sit down at the table? The clearer you can get on this, the better, so it’s something you should start thinking about as soon as possible.
As a necessary part of this, you might find yourself wondering about the theming of the restaurant too. If you can get this right, then that is going to make a huge difference to the way in which you approach things, and to the experience that your customers are going to have.
While you are defining the restaurant, you will find that you are also inevitably starting to define the brand itself, so this is something that you are definitely going to find important for the branding of your business. Make sure that it makes sense, therefore, and that it is going to be a brand that you are happy to work with in the long run. That is probably the most important thing of all in all this.
Work On The Customer Experience
As we saw earlier, most of this is to do with reputation, so you need to give your customers an experience so positive that they will want to spontaneously tell other people about it, or at least leave a positive review when prompted. The customer experience can be improved in so many ways, and it’s true that some of those are out in the open – such as the way that waiting staff talk to the customer. However, much of it is actually more to do with what happens behind the scenes, when the customers are not even looking.
A perfect example of this in action would be with scheduling the days out. You need to have a proper system for scheduling, including the number of tables and guests per session, as well as the schedule for all of your members of staff. As long as you get this right, it’s the kind of thing that is going to make for a much better customer experience. To help achieve this, you might want to consider using some good software and generally keeping your wits about you. Check out these restaurant scheduling tips for managers if you want to know more.
Anything you can do to improve the customer experience is ultimately going to improve the brand, so this is absolutely something that you should focus on.
Spend Some Time On The Brand Identity
Earlier, we looked at the process of creating and defining the restaurant’s theme. This obviously fed into the brand identity, but this is also something that you are going to need to think about in its own right as well. A good brand identity will help to carry your business through the tough times, and it’s also just something that you are going to find quite important in terms of understanding how to approach your own marketing. So what actually goes into the brand identity for your restaurant?
It’s much the same as any other business, so if you have experience with this already, that is something that you might want to draw on as necessary. A brand identity needs to have a clear color theme, scheme, logo design, and so on, and all of those are essentials that you are going to need to design as soon as possible. Beyond that, you also need to think about the brand voice, which can be tricky to know how to do for something like a restaurant. However, there are a couple of main places where the voice will come into play.
The first is in the menu and any other informational items that you might have. This is a good place to start talking in your brand voice, as it were, and that is going to help you to really start getting your brand out there in a much more powerful and positive way. The other main way to do this is through social media. A lot of restaurants are making use of social media marketing these days, and while it is by no means essential for the survival of your business, it can be useful if used in the right way.
However you do it, you will certainly want to make sure that you are spending some time on the brand identity and getting it to a place where it is as strong as possible.
Design The Brand Elements
After that, you will be in a good position to start designing the brand elements. These are all the actual places where your brand will be on display, and we have already looked at two examples: the menu, and social media. On top of those, you’ll want to set up a website for your business, which is a great place to start showcasing what you are all about, and you will probably want to think about the shopfront design as well.
If you are actually rebranding your restaurant business, then you will need to make sure that you have reflected this in the shopfront for sure. Otherwise, you might argue that no rebranding has actually taken place. This might be the most important place you need to look, in fact. In general, you are going to find that this has more of an effect than anything else on how likely people are to walk into your restaurant.
As you can see, there are a lot of elements to consider. All in all, however, branding your restaurant should be relatively straightforward as long as you follow these tips.