Why Virtual Numbers Are the Future of Business Communication

Whether you run an enterprise or a startup, you need a virtual phone number. You can solve a long list of work-related problems that would otherwise be difficult to handle with a virtual phone number. That’s because phone systems help you streamline your communications.

The Power of a Virtual Telephone Number

Business numbers use a specialized contact channel, which can benefit your business significantly. A business phone number presents a more professional appearance to customers. But, a virtual phone number specifically gives you access to non-local area codes.

Since the United States contributes more money to the economy than any other country, most international businesses will try to sell to American customers. However, some potential customers may not pick up the phone if your area code looks unofficial or non-American.

With a cloud-based VoIP phone system, you can use a state-specific area code when calling the US. Use this guide to get a US phone number to increase your lead generation in the States.

In our modern business world, international correspondence is very important. When you get a virtual number, you open yourself up to numerous business connections you otherwise couldn’t have. Plus, your company can save itself a lot of money on international phone calls.

Top 8 Reasons Why Virtual Phone Numbers are the Future

Besides the fact that a business phone number can instill confidence in your customer, there are also other incredible reasons to invest in a virtual number. Here are 8 reasons to consider.

1. Higher Conversion Rate

All businesses want to maximize their customer base and increase profitability across the board. Virtual numbers allow you to track every call, which presents companies with ample opportunity to increase sales. That’s because you’ll be able to follow up throughout the customer journey.

2. Identify High-Quality Leads

Lead generation is one thing; attracting high-quality leads is another. Only relevant customers will actually increase your sales, so there’s no point in wasting resources on cold leads. Since virtual numbers connect to VoIP tech, you can streamline customer support from all channels.

3. Secure Number Masking

Third-party cloud-based VoIP systems typically come with number masking software and added security. These features ensure both you and your customers stay safe from cyber thieves. A data breach can ruin your reputation, so use a virtual number to protect everyone’s identity.

4. Omnipresent Availability

Companies need to increase their availability and reach to stay competitive. Virtual numbers offer businesses and customers the flexibility to connect at any time, whether they want to call, text, or email. If a customer needs immediate assistance, a cloud-based system can offer that.

5. Improved Operational Efficiency

With a virtual phone number, companies can improve call operations by smartly routing calls to available agents. Since the system completes this task automatically, customers spend less time on hold. Plus, call logs can track agents’ performance, which can help them improve.

6. Better Customer Support

Since your customer service agents can spend more time with your customers, the service they provide will inevitably improve. Customers are more likely to stay with your business if they feel understood and respected. A shorter wait time will drastically improve customer satisfaction.

7. Real-Time Data Insights

A virtual phone number doesn’t just offer insight into an agent’s customer service, but it also tracks how many calls are handled in the say and customer satisfaction rates. It may also track the number of customer inquiries an agent has opened versus the number they’ve solved.

8. Streamlined Device Choices

With a virtual phone number, you aren’t required to offer specific encrypted smartphones to your employees or set up a “call safe” area. This keeps hardware costs down and allows them to take calls on the go. These features are especially important for hybrid or remote workplaces.