Sabre Hospitality Launches SynXis Concierge.AI: The Future of Hotel Customer Service

• Sabre Hospitality has launched SynXis Concierge.AI, a Generative AI solution to enhance customer service, which will be showcased at HITEC Charlotte in June 2024.
• The AI tool is initially being used by Sabre’s Customer Care and Delivery team to provide swift, accurate responses and improve operational efficiency.

Sabre Hospitality, a division of Sabre Corporation and a leading software and technology provider in the global travel industry, has announced the launch of SynXis Concierge.AI. This innovative solution leverages the power of Generative AI to revolutionize customer service for hoteliers. Sabre Hospitality will be showcasing this product and its capabilities at HITEC Charlotte in the USA from June 24-27, 2024.

SynXis Concierge.AI is Sabre Hospitality’s first deployment of Generative AI, a technology that can generate new content from inputs such as text, images, and code. By utilizing Sabre’s extensive data resources, Concierge.AI delivers immediate, detailed, and accurate responses to specific queries, ensuring that effectiveness no longer solely depends on the knowledge and experience of support agents.

Initially, SynXis Concierge.AI is being used by Sabre’s Customer Care and Delivery (CCD) team to enhance customer service. The entire CCD team is equipped with Concierge.AI, ready to handle various customer interactions, including questions, requests, and problem resolution.

“SynXis Concierge.AI will significantly elevate the customer service experience by providing swift and accurate resolutions,” said Scott Wilson, President of Sabre Hospitality. “This innovation underscores our commitment to leveraging cutting-edge technology to meet and exceed our customers’ expectations.”

Sabre Hospitality plans to integrate SynXis Concierge.AI into the Community Portal to enhance self-service capabilities. They are also exploring its application in existing products to improve operational efficiency and optimize conversions.

“Generative AI represents a monumental leap in technology for the hospitality industry,” said Amy Read, VP of Innovation at Sabre Hospitality. “With SynXis Concierge.AI, we are not only revolutionizing customer service but also unlocking new opportunities for driving operational efficiency and personalizing the guest experience. We have the data and connectivity to maximize Generative AI’s potential, and we are fully committed to continuous innovation, helping our customers achieve their fullest potential with this transforming technology.”