Etihad Airways Launches Innovative Live Online Travel Assistance for Guests

• New system gives travellers comprehensive overview of their visa, passport and health requirements prior to booking
• Easy to use system draws from the most up-to-date source of requirements to ensure passengers are equipped with the right documents.

Have you ever been paranoid before a trip if you have  all your documents in order? Embracing the latest surge in technological intelligence, Etihad Airways is helping reduce the anxiety in travellers all around the world!

Etihad Airways is revolutionising travel experience with live-streamed tips for travel directly to clients. This innovative feature allows customers to effortlessly and safely navigate the complex world of travel.

Etihad Airways recognizes the difficulty travellers face in keeping up-to-date of the ever-changing regulations for travel, and they offer personalised help via live chat with each customer through their itinerary for the trip. For visas and COVID-19 guidelines to anything connected to travel, Etihad’s team of experts  are at the ready to offer support!

Etihad Airways’ dedicated customer support has given customers immediate advice and support to make planning travel more efficient and more simple than ever. Users can log in directly from its official website for enhanced options with this brand new feature only available on Etihad’s official website.

John Wright, Etihad’s Chief Operations and Guest Officer, said: “We know how important it is for our guests to feel assured that they have the right documents for their journey ahead of travel.

“This online feature is fed automatically by the very latest information supplied by IATA’s Timatic solution, which is the world-leader in providing real-time information on travel document requirements for international air travel, relied on by the travel industry and government authorities worldwide.”

Frederic Leger, IATA’s Senior Vice President Products and Services, said: “Helping guests prepare for their journey is a key element for a smooth travel experience and regulatory compliance.

“Etihad’s initiative to provide visa information via chatbot opens a further channel for passengers to check their travel requirements and supports the automation of the travel experience. IATA is proud to enable and assist this great initiative through its new Timatic AutoCheck.”

Etihad Airways continues to lead in the field of innovative customer service, and has set an unsurpassed standard in aviation. This latest service demonstrates the company’s commitment to customer convenience and comfort, making sure that every flight on Etihad is as comfortable as it is.